Outdoor Cushions FAQs

Frequently Asked Questions

Below are a selection of answers, to the questions regarding our Outdoor Cushions and services that we are frequently asked by Trade Customers.
QHow do I get a Quote?

If your customer/client has existing cushions, please email images and sizes. If they don’t have existing cushions, please just email the sizes of the area requiring cushions and images if possible. We will suggest options and costs for you to consider.


QWHY PAY YOUR PRICES WHEN I CAN BUY OUTDOOR CUSHIONS VERY REASONABLY AT B&Q ETC.?

If you are able to fit mass produced ready-made cushions to your client's seating area and they’re happy to just have whatever fabric and filling on their shelves, then they will always be considerably less expensive than us, as every cushion we make here in Bristol is bespoke. However, OUR cushions will finish off the wonderful area you have created with a customised look your client will love


QDo you have a showroom?

We don’t have a physical showroom, but we do have a unique Fabric Selector that shows over 500 specialist outdoor fabrics and were very happy to post you or your client fabric samples. This can easily be accessed by your client/customer if they wish to view the fabric choices.


QDO YOU HAVE ANY READY-MADE Outdoor CUSHIONS?

No, every outdoor cushion we create is individually made to each customers requirement. We do however keep stock of some Scatter Cushions in certain fabrics.


QDO YOU MAKE ‘STANDARD SIZE’ OUTDOOR CUSHIONS?

There are no ‘standard sizes’ as such, but yes, we can make cushions to any size your customer requires.


QCAN my customer LEAVE YOUR OUTDOOR CUSHIONS OUT IN THE RAIN?

Yes, our ‘Rain or Shine’ foam covered in any of our 500+ Specialist Outdoor fabrics can be left out in all weathers, all year round.


QAre your cushions waterproof?

If your client/customer chose our ‘Rain or Shine’ foam and Hollow fibre Backrest fillings, their cushions would be able to be left out in all weathers, all year round. All our fabrics are water repellent which means rain will run off them if left out in a rain shower. However as the fabrics are breathable, then excessive rain would penetrate the cushion… so we have the answer! If you choose our ‘Rain or Shine’ foam and ‘Hollow Fibre’ Backrest fillings, your new cushions will be able to be left out in all weathers, all year round!


QDo your Outdoor fabrics feel ‘plasticky’?

Thankfully, no! The technology used to create the Specialist Outdoor fabrics we offer has come a very long way in recent years. Consequently, when you request some of our free sample fabrics you will likely be surprised at how warm and pleasant to the touch our modern fabrics feel.


QAre your cushions guaranteed?

The 10 colours in our ‘Outdoor Standard’ fabric range have a 1 year guarantee, however ALL our other fabrics have a 5 year guarantee and a UV rating of 7 out of 8.


QAre your fabrics machine washable?

The vast majority of our fabrics are, but please check regarding the particular fabric(s) your customer has chosen.


QWhat are your fabrics made of?

Our Specialist Outdoor fabrics are generally made of Solution Dyed Acrylic, or Olefin.


QWhere do your fabrics come from?

The majority of the Specialist Outdoor fabrics we offer originate from Spain, The Netherlands Poland and Australia so are designed to cope with more intense weather than we have here in the UK.


QWhat thickness cushions should I ask for?

Take a look at our ‘Design Considerations & Planning’ page for lots of helpful guidance.


QHOW DO YOU COPE WITH THE SHAPED CUSHION THAT MY CUSTOMER REQUIRES?

If your client/customer have existing cushions we can use them as a template. This method works very successfully as described in our ‘Design Consideration and Planning Page’. If you customer has no original cushions, templates can be made by yourself/client for us to create your customers bespoke cushions.


QHow long is your lead time?

This depends on the time of year. Generally our quieter months are November through to January but we can advise current lead times when you enquire. Using one of our stock fabrics will normally enable a quicker turn round of your order than if you choose a fabric that has to be ordered in specially.


QCan you send anyone to measure what cushions I need?

We don’t offer that service as you can be rest assured that we have very successfully created all the cushions shown in our ‘Previous Orders’ gallery, all purely from our customers’ own measurements and if necessary paper templates.


QIS THERE A FILLING SOFTER THAN FOAM THAT MY CUSTOMER CAN CHOOSE FOR BACKREST?

For seat cushions our ‘Rain or Shine’ foam is ideal as it is quite firm and supportive. For the backrest/scatter cushions our hollow fibre filling provides a softer, plumper, comfortable feel. We also offer, for a softer finish a layer of Compressed fibre to the outer of the Rain or Shine foam as an option.


QCAN YOU FIT TIES ETC. TO THE NEW CUSHIONS TO HOLD THEM IN PLACE?

Yes of course, if required we can incorporate ties or hook and loop tape when making new cushions, as long as we know how long and where they need to be put we can produce this.


QAre you a huge company?

No, we’re proud to be a family owned and run business, with 30+ staff and that’s been trading successfully for over 35 years.


QAre your Sales Advisors paid commission?

Absolutely not! We give professional, knowledgeable advice and we pride ourselves on doing so in a polite, no-pressure manner.


QCan you supply just your specialist foam, without any covers?

Yes, just let us know what you need and we will give you options and costs.


QDOES MY Business COME UNDER TRADE?

If you are a Landscape Architect, Garden Designer, Contract Specifier, Hotel, Pub, Restaurant owner etc., then we can supply you on a Trade basis. If you are unsure please ask and we will let you know.


QWHERE ARE YOU BASED?

We are based in Bristol, but we deliver to anywhere in Mainland UK.


QCAN MY CUSTOMER SUPPLY THEIR OWN FABRIC TO USE

99% of our customers choose one of our specialist Outdoor fabrics to have their cushions made in. But if your client has their own fabric you would like us to use, then subject to seeing a samples, this should be possible.


QCAN YOU COLLECT ANY EXISITING CUSHIONS?

Yes, we can send you a special packaging and collect them by courier from anywhere in Mainland UK.


QCAN YOU RECOVER MY CUSTOMERS ORIGINAL CUSHIONS?

Yes we can, if your customers existing cushions are still in good condition. Although they will only be able to leave them outside in all-weather if we used new 'Rain or Shine' fillings.


QDoES your QUOTATION include VAT?

No, prices are quoted exclusive of VAT.


QDo you charge for delivery?

If your order is above £100.00 before VAT then we offer free delivery within Mainland UK.


QWHAT OPTIONS OF FILLING DO YOU OFFER?

Please see 'cushion filling' section for more info.


QI’M STILL DESIGNING MY CLIENTS OUTDOOR AREA, IS THERE ANYTHING I NEED TO CONSIDER?

Yes please check our 'design considerations' page. The sooner you contact us for advice the sooner your cushions can be completed.


QDo you have a minimum order?

No, you can order anything from one cushion upwards.



To view our range of 500+ searchable Outdoor Fabrics, click below to visit our unique…

FABRIC SELECTOR

Please note that this site is specifically designed for TRADE / BUSINESS CUSTOMERS.
If you are a Private Individual, then please visit our dedicated Outdoor Cushion RETAIL website instead…


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